Privacy Policy
Q: What’s your philosophy on protecting my right to privacy, as your customer?
A: We value you, and as such, we respect your privacy! Our website is secure, so you can have confidence in knowing that your transactions and personal information will be protected.
Q: Why do you want my email address?
A: The receipt for your online purchase will be sent to the email address you give us, as will any other necessary order-related correspondence. We also have a product newsletter that is sent to our customers occasionally to inform them of new products that are added to our catalog. You can choose not to receive the newsletter on the next page, if you wish.
Q: Will you sell my email address to another company or spam me?
A: No. We respect the rights of our customers and the privacy of their confidential information. We will not sell or give away any of your information, including your email address, to any other company.
Shipping Policy
SHIPPING RATES (Valid for 48 contiguous U.S. ):
- Soynuts
Quantities of 1-4 bags $6.95
5 or more bags $4.95
- Kettle Kandles, Candle Crocks & Enamelware
$6.95 for first item
$1.00 for each additional item
- Candle Kits & Refills
Quantities of 1-3 items $6.95
Quantities of 4-6 $7.95
Quantities of 7-9 $8.95
Quantities of 10-12 $9.95
STATUS OF ORDER: If you are curious about the status of an order you already placed, please call us at 800-736-6530. Our shipping managers are on duty Monday - Friday, 8 a.m. – 4 p.m. , Central Time. It is easier for us to investigate your order or track it within UPS while you are on the phone (rather than answering your e-mail) in case we need to ask you additional questions. We usually ship orders just a few days after they are placed, but the delivery date depends on the speed of UPS.
HOLIDAY SEASON ORDERS: Before calling to check the status of your order, please keep in mind that our shipping center (as well as UPS) operates slightly slower than normal during the holiday season due to the large volume of gift orders. WE APPRECIATE YOUR PATIENCE during this extremely busy season!
GIFT ITEMS: We can ship gifts directly to the recipient, and we can also enclose a gift card.
OTHER PRODUCTS: A few of the items in our catalog are not available to order on our website. You can order all of our products by calling 800-736-6530.
E-MAIL INQUIRIES: We will try to respond to your e-mail within 24 hours, but for the fastest and most efficient service, please call us at 800-736-6530 (Mon-Fri, 8 a.m. – 4 p.m., CST) if you need immediate assistance. If you have questions about the status of an order, call the toll-free number, rather than e-mailing.
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